If you don’t see your question answered below, please feel free to contact us and we’ll do our best to promptly answer your question. Thanks for your interest in our LOCKBOX Secure File Transfer product and we hope you enjoy your free trial.
No. When you sign up for your secure file transfer account you get unlimited accounts for your customers to use.
Our secure file transfer service is completely Web-based. This means that all you need to use it is an Internet connection and browser.
There is nothing extra to buy. There are no hardware, software or security patches to maintain. Our secure file transfer service is fully managed so we take care of all those details so you don’t have to. All you need is an Internet connection and browser and you have everything you need to get started.
Everything is completely Web-based so there is no software for you or your customers to install to use our secure file transfer solution.
Your data is protected with our patent-pending data protection platform which automatically applies the highest industry protections to to your data.
Each account comes with plenty of space. But if you do run out, send us an email and we’ll give you some free space. If you still need more after that, it’s just $0.15/gig each month.
Email support at firstname.lastname@example.org is always available.
We’re adding an online support forum and a live chat feature soon.
Yes! Each account comes with a free 14-day trial.
Yes, and there are no cancellation fees.
There are absolutely no hidden fees. We don’t like it when businesses do this to us so we don’t do it our customers.
Only you and your customers have access to your data. We use a high privacy approach to protect your data which means even we can’t see your data or the files names.
No! Never! Many of our free competitors scan your data and customer lists for marketing data which they in turn sell.
We make our living by providing a valuable service to our customers. Not by putting their data at risk.
Email and FTP by default don’t provide sufficient protection for data in transit or at rest. Using these protocols in many cases puts you immediately out of compliance. Not to mention puts your customers data at risk.
When you use our service, automated data protection controls are applied which keeps your data well protected and helps you stay in compliance.